Your level of service can be thought of as how well you are currently meeting the requirements of your stormwater program. For example, if you are only prioritizing and cleaning your stormwater inlets based on complaints then this would be a “minimal” level of service. A “medium” level of service may be that you are inspecting and cleaning your stormwater outfalls once a year or slightly above the inspection rate outlined in your permit. On the other hand, if you are conducting outfall inspections on a quarterly basis and incorporating training requirements for staff on how to do proper inspections, coupled with education and outreach activities, then this may be considered a “high” level of service. The Environmental Finance Center has developed this level of service document that can help you think through each component.