Water Words That Work LLC has reviewed surveys, focus group reports, “how to” guides,studies, and reports to shed light on how the public and businesses react to the introduction of a
stormwater utility fee. This review is used to define steps communities can take to set up a stormwater utility. 

In this Stormwater Fees Literature Review prepared for Pennsylvania Stormwater Authority in August of 2014 Water Words That Work LLC presents three compelling recommendations that all municpalities should consider when communicating about building a Stormwater Management program with stormwater stakeholders.